Terms of Service
1. Agreement
These terms govern your use of the Salog app and salogapp.com. By creating an account or using Salog, you agree to them. If you don't agree, please don't use Salog.
2. Who can use Salog
You must be old enough to enter into a binding contract under the law of your country to use Salog, and you must provide accurate information when you create your account. You're responsible for keeping your account credentials secure, and for activity that happens under your account.
3. The marketplace
Salog connects buyers and sellers; it is not itself the seller of marketplace items unless explicitly stated. Sellers are responsible for describing their items accurately, owning what they list, and fulfilling orders they accept. Buyers are responsible for reading listings carefully before buying.
Listing illegal items, counterfeit goods, or anything that violates the law or the rights of others is not allowed, and may result in the listing being removed and the account being suspended.
4. Payments and escrow
Marketplace payments are processed by Paystack and held in escrow by Salog until the order is resolved: the seller is paid once you confirm the order has arrived as described, or once the window to raise an issue has passed. If a seller doesn't accept or ship an order in time, it's automatically cancelled and refunded. If you report a problem with an order, it's held while our team reviews it, rather than being paid out automatically.
Delivery, where needed, is arranged through our logistics partner, GIG Logistics. Delivery times shown in the app are estimates, not guarantees.
5. Blocking and account actions
You can block another user at any time. Once blocked, neither of you can buy from, sell to, or message the other, in either direction, until the block is lifted. We may also suspend or ban accounts that violate these terms, attempt to defraud other users, or abuse the platform.
6. Acceptable use
You agree not to use Salog to:
- harass, threaten or impersonate anyone;
- post fraudulent listings or engage in scams;
- scrape, copy or resell Salog's data or content without permission;
- send spam or unsolicited commercial messages;
- upload illegal content, or content that infringes someone else's rights.
7. Your content
You own what you post. By posting on Salog, you give us permission to store, display and distribute it within the app as needed to operate the service. Please respect other people's intellectual property when you post.
8. Disputes
If an order doesn't go as expected, raise it through the app before confirming the order. Our team reviews disputed orders and decides on a resolution, which may include a refund, based on the information both sides provide.
9. Disclaimer and limitation of liability
Salog provides the platform connecting buyers, sellers and our delivery and payment partners, but is not responsible for the quality, safety or legality of items listed by users, the accuracy of listings, or the conduct of any user, beyond the escrow protection described above. GIG Logistics operates as an independent delivery partner. To the extent permitted by law, Salog is not liable for indirect or consequential losses arising from your use of the app.
10. Termination
You may stop using Salog at any time. We may suspend or terminate accounts that violate these terms, with or without notice, depending on the severity of the violation.
11. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
12. Changes to these terms
We may update these terms from time to time. If we make material changes, we'll update the date at the top of this page.
13. Contact us
Questions about these terms can be sent to support@salogapp.com.